Returns & Exchanges

At Empire Medals, we take pride in the quality of our craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return non-personalized items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Securely

  Place the items in their original presentation packaging and ensure they are securely wrapped to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our returns department, ensuring you use a tracked postal service for peace of mind.

• 4.
  Inspection and Refund

  Once our specialists have inspected the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.