Frequently Asked Questions
Everything you need to know about our medals, mounting services, and shipping.
How long does it take to process my order?
Standard orders are typically dispatched within 3-5 business days. However, bespoke medal mounting services may take up to 14 days during peak periods such as Remembrance Sunday.
Do you provide medal mounting services?
Yes, we offer professional swing and court mounting services for both original and replica medals. Our experts use high-quality buckram and regulation ribbons.
What is the difference between full-size and miniature medals?
Full-size medals are official regulation size for formal parades, while miniature medals are typically worn for evening black-tie events and dinner dances.
Do you ship internationally?
We ship worldwide via tracked courier services. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your replica medals museum quality?
Yes, our replica medals are struck to the highest standards, featuring the same weight, detail, and finish as the originals to ensure they are suitable for wear or display.
Can I return a personalized item?
Items that have been personalized, such as engraved medals or bespoke mounted sets, are non-refundable unless there is a manufacturing fault.